Terms of service

By placing an order with Avhoron, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. Bangle Size

- Customers purchasing bangles are required to mention the correct size while placing their order.
- Please ensure that the size is carefully checked and confirmed before placing the order.
- In case of any size-related issue, our Pick-up & Drop Facility may be available.
- Any Pick-up & Drop charges due to a size-related issue will be fully borne by the customer.

2. COD (Cash on Delivery) & Delivery Charges

- Cash on Delivery (COD) is available on eligible orders.
- For COD orders, the applicable shipping/delivery charge must be paid online in advance before the product is dispatched.
- The remaining product amount can be paid through COD at the time of delivery.
- Delivery charges are applicable separately on all orders and are not included in the product price.
- Customers can purchase any number of products in a single order under one applicable delivery charge, subject to the applicable shipping terms.

3. Product Care & Chemical Exposure

- Our jewellery should be kept away from direct contact with hair spray, makeup spray, body spray, perfume, deodorant, or any other chemical-based products.
- Exposure to such chemicals may cause black patches, discoloration, fading, or damage to the plating/finish of the jewellery.
- Any damage caused due to improper use or exposure to chemicals will not be considered a manufacturing defect.

4. No Exchange Policy

- We have no Exchange Policy.
- Once the product has been delivered, it cannot be exchanged simply because the customer does not like the design or wishes to choose a different design.
- Customers are therefore requested to carefully check the product details and design before placing an order.

5. Unboxing / Opening Video is Mandatory

- An Unboxing / Opening Video is mandatory when receiving the product.
- The video must be recorded continuously and without cuts, starting from the sealed package until the product is completely opened and visible.
- If the product is received damaged, broken, incorrect, or has any other issue, the Opening Video must be shared with us as proof.
- No Damage or Delivery-related Dispute Claim will be accepted without a valid Opening Video.
- If there is no issue with the product, there is no need to share the Opening Video with us. The video is required only in case of any damage or dispute.

6. Order Processing & Dispatch

- Orders are generally processed and dispatched from our end within 7–10 days from the date of order confirmation.
- In case of any unexpected delay, our team will contact the customer and provide the necessary update.

7. Customer Information

To ensure smooth order processing and delivery, customers are required to provide:

- Full Name
- Complete & Correct Delivery Address
- Valid and Active Phone Number

Please ensure that all information provided while placing the order is accurate and complete. Avhoron will not be responsible for any delivery issues or delays caused by incorrect or incomplete information provided by the customer.

8. General Terms

By placing an order with Avhoron, you acknowledge that you have read, understood, and agreed to all the above Terms & Conditions.